The
following information covers end user (registered user) help and account information.Please use this information as necessary when
editing the help files (for more information see CMS > Content) or when providing customer services.
Note: The “My
Account “help page will be blank after installation.Please update this page using the following
information to reference the functions you have made available to your users.
rwAuction Pro v7.0 Listing Formats
Auction A traditional auction format with the option to set a “Buy Now” and “Reserve Price”
Dutch Auction An auction format for selling multiple identical items.
Reverse Auction An auction format where the person listing an item is requesting to purchase goods or services for the lowest offer.
Reverse Dutch Auction A multiple item auction format listing where the person listing is requesting to purchase many of the same item for the lowest offer.
Request For Quote (RFQ) The person whom created the listing selects the winning offer rather than the software automatically accepting the lowest bid as the winner (reverse auction).
Trade Similar to an RFQ, a trade listing allows users to accept non monetary offers for an item and select the best offer.
Fixed Price Sale A listing format to sell item(s) without bidding.
Classified Ad Generate leads with this informative listing. The sale is not completed through the software.
Item Listing Details
Every listing created will have its own display page. This page represents the main action and information page for each listing.The following information will also appear on the listing detail page:
Comments & Ask the Seller a Question- There are two ways to post a question to the seller (Contact User Form), by clicking the username or selecting “Ask the seller a question” from the listing details page.Only verified registered users can access this function.After submitting the Contact User Form, the message is posted on the item detail page and the seller receives an email notification.The seller must login to answer the user directly from the listing detail page.
Mail This Item to a Friend – Enter an email address into the “To” field of the form to send your message and a link to this listing.
Watch This Item– Selecting this option adds this listing to your “Watch List”.This is only available for registered users.
Bid History (Auctions and Dutch Auctions)– Lists the username, bid amount, and date of bid.Since traditional auctions use proxy bidding, only the current winning bid is shown.Dutch Auction bid histories show the maximum bid by each user.
Purchase History (Fixed Price Listings) – Lists the username, quantity, purchase amount, and purchase date.
